Frequently Asked Questions

We provide managed IT services, helpdesk support, cybersecurity, cloud solutions, IT consulting, office relocations, and more.

Our standard support hours are Monday to Friday, but we offer emergency support outside these hours when needed.

Response times depend on the severity level and your service level agreement (SLA), but we aim for same-day resolutions whenever possible.

We keep you informed throughout the repair process via your preferred communication method—whether it’s phone, email, or SMS. Once we diagnose the issue, we’ll provide an estimated completion time. If there are any updates, delays, or additional recommendations, we’ll notify you immediately.

Absolutely! We assist with cloud migrations, including Microsoft 365, Google Workspace, and private cloud solutions.

Yes, we ensure your IT infrastructure meets industry regulations like GDPR, and Essential Eight.

Yes, we provide both ad-hoc support and ongoing managed IT services to fit your needs.

Yes, we work with businesses of all sizes, from startups to large enterprises.

We offer both contract-based and flexible month-to-month services, depending on what suits your business best.

Our IT solutions are scalable. Whether you’re expanding or downsizing, we adjust your plan accordingly.

Yes, we handle everything from networking, server setup, and workstations to security systems and cloud integration.

Yes, we assist with setup, migration, troubleshooting, and ongoing management for Microsoft 365 and Google Workspace.

Yes, we provide VoIP and NBN services, helping businesses transition to cost-effective and scalable communication solutions.

Yes, we optimise and secure business Wi-Fi networks to ensure fast, stable, and secure connectivity.

We offer cybersecurity audits to assess risks and provide a tailored security strategy

Yes, we provide cybersecurity training to educate employees on phishing, password security, and safe online practices.

Yes, we implement MFA to add an extra layer of security to your business accounts and systems.

Contact us immediately. We provide rapid response services to mitigate damage and recover your systems securely.

We can source and supply business-grade IT hardware and software based on your needs.

Yes, we manage software licenses, updates, and patches to keep your systems secure and up to date.

Yes, we support various business applications, including medical (Best Practice, Z Software, Medical Director…), legal (LEAP, Smokeball..), and accounting (AO, MYOB, Reckon) and more.

Our managed services include proactive monitoring, security updates, helpdesk support, and IT strategy planning.

Yes, we provide IT support for businesses operating across multiple locations, ensuring seamless IT management.

Yes, we use proactive monitoring tools to detect and resolve issues before they impact your business.

Yes, we help businesses set up secure remote work solutions, including VPNs, cloud services, and remote desktop setups.

Yes, we implement firewalls and security protocols to protect your business network from cyber threats

Yes, we manage and secure business mobile devices to ensure data protection and compliance.

Yes, we conduct IT audits to identify areas for improvement and future-proof your technology investments.

Yes, we specialise in seamless IT migrations to modern, cloud-based, or hybrid IT environments.

With proactive IT management, system monitoring, and fast response times, we minimise downtime and disruptions.

Yes, we offer expert IT consulting to align your technology with business goals.

FAQ